Service & Support
48-hour turnaround
for any support.
At Orecrusher, support is not an afterthought. From the moment your machine is commissioned to the day you need a wear part replaced, our team of experts is here to find a solution. We deliver wear parts and rotors nationwide within 48 working hours and put field technicians on site in the same window. Whatever the challenge, Orecrusher has the technical knowledge and the people to resolve it.
What We Do
Three ways we keep you running.
Machine Maintenance & Field Service
Our technicians are on standby to assist with breakdowns and technical advice. When needed, an Orecrusher technician can be on site to provide field service within 48 working hours.
Recycling & Buy-Back
Orecrusher supplies high chrome castings of various designs to the wear part industry and buys back your used castings to recycle them. Return material into the supply chain and value back into your operation.
Training
Training services are available to assist with the installation and maintenance of all Orecrusher products. Our high quality training content provides detailed, step-by-step guidance on maintenance and setup.
Training & Support
Orecrusher training videos.
Detailed, step-by-step guides on the maintenance, installation and setup of your Orecrusher products.
Introducing the Orecrusher SmarTip
The patented Orecrusher SmarTip system reduces rotor tip replacement downtime by up to 95 percent.
How to Change an Orecrusher SmarTip
A simple guide to changing an Orecrusher SmarTip on a rotor, even while the rotor is still inside the VSI.
How to Install an Orecrusher Rotor
Learn how to install a rotor into an Orecrusher VSI, essential when fitting a new VSI or rotor or during maintenance.
Cladding an Orecrusher Rotor
How to fully clad an Orecrusher rotor, important when purchasing a new rotor or re-cladding a rotor already in use.
How to Install a Bearing Cartridge
A step-by-step guide on installing a bearing cartridge on an Orecrusher VSI.
How to Remove a Bearing Cartridge
Safely remove a bearing cartridge from an Orecrusher VSI with this step-by-step guide.
VSI Daily Inspection
A step-by-step guide on how to perform a daily inspection on your Orecrusher VSI.
How to Adjust a VSI Feed Tube
Learn how to adjust the height of the VSI feed tube to avoid unnecessary damage to the VSI and rotor.
How to Align a VSI Feed Tube Holder
Align a VSI feed tube holder to achieve optimum crushing performance and avoid unnecessary wear to internal rotor parts.
VSI Lifting Points
A short video describing the different points used to lift the various parts of your VSI.
Tightening the VSI Drive Belts
Learn how to correctly tension the motor on your VSI so the drive belts work at optimum efficiency.
Introducing the PureFlo Automatic Lubricator
Precise, robust and simplified. The PureFlo Automatic Lubricator for any application requiring accurate lubrication delivery.
Process
How a support call runs.
01
Log a Request
Call or email our service desk with your machine, site and the nature of the request. We log it and dispatch the right specialist.
02
Engineer Response
An Orecrusher engineer will get back to you with a parts quote, service visit plan or remote diagnostic as soon as possible.
03
On-Site Execution
Parts dispatched within 48 working hours, technicians mobilised within 48 working hours, keeping your crushing line running on plan.
Used-Casting Buy-Back
Value back from end-of-life.
Orecrusher supplies high chrome castings of various designs to the wear part industry and buys back your used castings to recycle them. When your high chrome castings reach end-of-life, we assess them and quote a buy-back value. Collection is co-ordinated with your next parts delivery, and the material is returned into the Orecrusher casting cycle.